Jobs

Member Relations Coordinator

Ontario Nature seeks a conscientious goal-oriented individual with excellent communication and organization skills for the position of Member Relations Coordinator.

Ontario Nature protects wild species and wild spaces through conservation, education and public engagement, connecting thousands of individuals and communities with nature. We have a network of 155 affiliated nature organizations across Ontario and a staff of 20. Ontario Nature’s 86-year history of protecting nature in the province provides the foundation for our current priorities. These include conserving an interconnected system of greenways in southern and eastern Ontario, protecting Ontario’s boreal forest, protecting and recovering endangered species, and connecting people, especially youth, with nature through leadership development, meaningful volunteer experiences and information about Ontario’s wildlife and habitats.

The Member Relations Coordinator reports to the Annual Giving Manager and plays an important role in Ontario Nature’s fundraising and community engagement. The Coordinator also works closely with the Executive Director, Director of Finance and Administration, Manager of Major and Planned Giving and the Database Coordinator to deliver positive member experiences and conduct accurate donation processing to support strong operations and program implementation. As the first point of contact for all new and existing members, you are the face of the organization in handling member questions, concerns and inquiries to ensure high member satisfaction.

As the ideal candidate you have excellent written and verbal communication skills, education or experience in fundraising with an emphasis in Raiser’s Edge, knowledge of conservation and environmental issues and a have a passion for nature. You are highly organized with an eye for detail.

Duties and Responsibilities

Member Stewardship and Communication
• First point of contact for member phone calls and emails ensuring timely responses and professional member care
• Fulfill receipts, e-news sign up, thank you letters/calls, new member packages in a timely manner on a weekly basis
• Nurture member relationships
• Maintain member Raiser’s Edge files with accuracy
• Manage member complaints and concerns with professionalism, engage appropriate staff to ensure satisfactory resolution and recording communications and outcomes in Raiser’s Edge

Member and Donation Administration
• Processing of mail, phone and online gifts and tax receipts in a timely and correct manner in Raiser’s Edge
• Support database coordinator in maintenance of database integrity
• Assists with direct marketing appeals throughout the year
• Prepare and reconcile month end reports for all gifts processed in Raisers Edge in a timely manner
• Prepare and support database queries as needed or requested
• Identify issues and opportunities for improvement in gift and donor processing

Telemarketing
• Coordinating telemarketing activities including telemarketer scheduling and support, preparing call sheets, reconciling tally sheets with invoices, tracking and reporting, pledge follow up

Special Projects Coordination
• Assist special initiatives and events as identified or requested

Volunteer Administration
• Some coordination of office volunteers

Others duties as assigned.

Qualifications
• Post-secondary education in a related field
• At least 2-3 years gift processing experience in Raiser’s Edge and proficiency in Microsoft Office software
• Customer service experience and skill as an engaged and friendly communicator
• Effective professional communication skills: face-to-face, phone and email; with ability to build and maintain relationships
• Superior organization and time management skills with close attention to detail
• Self-starter who takes initiative and can successfully prioritize and manage a varied workload
• Professional Certification: Certification in event management, fundraising and marketing communications or PR, are all considered assets
• Interest in the mission of the organization and appreciation for the environment
• Experience in a member-based environment and an understanding of a non-profit working environment is an asset

This is a full time term 60 week position (maternity leave) at our head office in Toronto with an anticipated start date of June 12, 2017. Please send a resume and cover letter to Nicole Chamula at nicolec@ontarionature.org by Friday May 12th.

We thank everyone who applies for their interest in working at Ontario Nature; however only candidates selected for an interview will be contacted.

 

Ontario Nature will accommodate the needs of people with disabilities in all aspects of our hiring process upon request. We welcome and encourage applications from people with disabilities.

If you are interested in volunteering at Ontario Nature, please email info@ontarionature.org.

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